Services include:
• Tickets to play selected games, visit the hot spring, support lunch and 2-way shuttle from Nha Trang city center
• Travel insurance
• Tour guide during the game time.
Services do not include:
• Cost of games outside the program.
• VAT
Service cancellation policy:
• Before 07 days: No cancellation penalty
• From 05 days to 07 days: 30% of the total service booking amount applies
• From 02 days to 04 days: 50% of the total service booking amount applies
• Before 01 day or booking but not using the service: 100% of the total service booking amount applies
Free entertainment services:
Resting hut, hot spring, visit Mau temple, Pagoda, parking, skill games in the children's area, swing, taking photos of Suoi Nguon, Kong statue.
Note:
• Playtime depends on each group, number of players and speed of movement.
• Customers who go with a group but do not play games, the shuttle bus surcharge is 100,000 VND/person.
• Lunch according to Set menu/Buffet depending on Kong Forest's daily menu.
• Daily shuttle bus departure time: according to Kong Forest's schedule
• Pick-up & drop-off location: Gold Coast, No. 01 Tran Hung Dao, Loc Tho, Nha Trang, Khanh Hoa.
• Surcharge 15% of all services on holidays in 2025: January 1, January 29 - February 3, April 30, May 1, September 2.
• Policy for children under 16 years old:
- From 1.2m - 1.5m: child ticket.
- Over 1.5m: adult ticket.
• Guests with a height of less than 1.2m and/or a weight of less than 25kg and/or a weight of more than 110kg are not allowed to participate in Zipline Canopy.
• Guests under 16 years old will not be allowed to drive ATVs or sit behind adults in the same group.
• People with cardiovascular disease, high blood pressure, a history of bone and joint problems, pregnant women, people with mobility difficulties, disabilities, people who drink alcohol, stimulants, etc. are not allowed to participate.
• Guests must be present at least 15 minutes before the registered time to complete the procedures.
• Guests participating in games at Kong Forest Park must follow the instructions of the tour guide to ensure the safety of themselves and other guests.
• Guests may be forced to stop playing and be refunded after deducting the shuttle fee (100,000 VND/person) and food and beverage fees (prepared or incurred at the reception) if due to weather, force majeure, to ensure safety and not due to the player's fault. However, guests will not be refunded and will be forced to stop playing for safety reasons if they do not comply with the tour guide's instructions.